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Help Desk Analyst

Contract Bismarck, North Dakota
  • Location: Bismarck, North Dakota
  • Type: Contract
  • Job #19841
 

Help Desk Analyst
Location: Onsite – Bismarck, ND
Employment Type: Full-Time

Are you passionate about solving technical challenges and providing top-tier customer support? Join our client’s team as a Help Desk Analyst, where you will play a vital role in maintaining and supporting hardware, software, and computing systems within a large, multi-platform environment.

Key Responsibilities

  • Provide technical support for hardware, operating systems, and specialized software applications.
  • Use Microsoft System Center Configuration Manager (SCCM) to monitor, test, and automate processes across the enterprise environment.
  • Troubleshoot, maintain, and document hardware/software configurations, ensuring optimal performance.
  • Deliver end-user training on operating systems, Microsoft Office productivity tools, devices, and remote accessibility.
  • Respond to incidents and work requests submitted via the customer support center, ensuring timely and effective resolutions.
  • Maintain clear and organized technical documentation for all computing systems.
  • Communicate complex technical information effectively to both technical and non-technical users.

Preferred Qualifications

  • Experience providing technical support in a fast-paced, team-based environment.
  • Strong problem-solving, analytical, and organizational skills to manage multiple tasks and meet deadlines.
  • Customer service expertise, with the ability to support users at all levels and effectively translate technical solutions into user-friendly language.
  • Ability to work independently and collaboratively while maintaining high attention to detail.

Nice to Have:

  • Professional certifications in hardware, operating systems, or Microsoft Office applications.

Why Join?

This is an excellent opportunity to apply your technical skills and customer service expertise while working alongside a collaborative and innovative team. Your contributions make a direct impact on the success of their team.

If you’re ready to elevate your career, apply today!

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ProSearch is Maine’s premier staffing and recruiting firm. Our job is to connect great people with great opportunities. Established in 1994, ProSearch helps Maine’s top employers build their teams by recruiting just the right people – from temp/temp-to-hire, to IT consulting, to direct hire- for just the right positions.

ProSearch is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

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