Systems Admin 2

• Type: Contract
• Job #19757

Systems Administrator
Location: 100% Remote

Overview:
Our client is seeking a highly capable Systems Administrator with excellent customer service skills to join their team. This is a fully remote role where the successful candidate will handle system administration tasks, troubleshoot technical issues, and work closely with both technical and non-technical users. Effective communication, especially within the Microsoft Teams environment, is key to success in this role.

Key Responsibilities:

• Deliver top-notch customer service and respond to service requests efficiently.
• Manage Active Directory tasks such as creating users, groups, organizational units, and computer objects.
• Use ServiceNow to document work performed, ensuring all tasks are accurately logged.
• Prioritize and manage tasks in line with SLA agreements.
• Participate in Teams video conferences, providing updates and communicating clearly with both technical and non-technical staff.
• Follow established procedures and documentation for fulfilling system administration requests.
• Translate technical concepts into easy-to-understand language for end users.

Required Skills:

• Strong customer service skills, with a proven ability to communicate clearly and effectively.
• Proficiency in English (written and spoken).
• Comfortable working in a Microsoft Teams environment and participating in video conferences.
• General understanding of Active Directory (users, groups, and organizational units).
• Ability to work full-time (40 hours per week) with accountability and reliability.
• Experience documenting tasks and outcomes in a ticketing system (e.g., ServiceNow).
• Ability to explain technical issues in layman's terms when needed.

Nice-to-Have Skills:

• Professional certifications in hardware or operating systems.
• Experience troubleshooting Telecom call center issues.
• Familiarity with Network and VPN troubleshooting.
• Experience with Palo Alto, Juniper, and Extreme switching.
• Experience using PowerShell scripting for automation and task execution.

This is a fantastic opportunity to join a collaborative team while working remotely, providing technical support and ensuring smooth system administration. If you’re passionate about providing excellent service and have strong technical skills, this role is for you!