Tier II Support Technician

Ignite Your IT Career with Us!
Location: Portland, ME

Are you ready to elevate your IT career? Join our client’s team, where excellence in technical support drives seamless business operations. They’re on the hunt for a Tier II Support Technician to uphold our high standards of customer service and technical expertise.

Why You’ll Love This Role:

As a Tier II Support Technician, you’ll be the backbone of their technical support team, delivering top-notch service to ensure smooth and efficient operations. Your day-to-day will include:

• Second-Level Technical Support: Addressing hardware, software, and network inquiries with speed and precision.
• Problem-Solving: Troubleshooting and resolving IT issues both remotely and on-site, minimizing disruptions.
• Device Setup: Configuring workstations, printers, mobile devices, and other peripherals for employees.
• Process Improvement: Identifying and implementing improvements within the department.
• Customer Service: Providing excellent support to all levels, from peers to leadership.
• Documentation: Creating and maintaining documentation and checklists to ensure consistency and efficiency.

Preferred Qualifications:

• Associate degree (or higher) in a related field.
• 4+ years of technical support experience.
• Ability to travel and work after hours when necessary.
• Strong customer focus, with a commitment to satisfaction through prioritization, quality, and professionalism.
• Proficiency with M365, Windows Server/Desktop OS, VMWare ESX, Horizon View, HyperV, Azure, InTune, and SQL Server.
• Experience managing enterprise technology solutions.
• Solid understanding of WAN, LAN, and WLAN technologies.
• Expertise in asset management, and deploying/managing 3rd party antivirus/anti-malware software.
• Knowledge of Cybersecurity and PCI Compliance preferred.

Ready to Make a Difference?

Join us in delivering exceptional IT support and driving business success. Apply today and become a part of a team that values your dedication!